02-17-2020 06:16 - edited 02-17-2020 06:28
02-17-2020 06:16 - edited 02-17-2020 06:28
Edit:
I'm able to move in and out using this bookmark : "https://community.fitbit.com/t5/Fitbit-com-Dashboard/bd-p/website"
The link from the dashboard that is not working is "https://community.fitbit.com"
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Ok, not sure what's going on today but trying to get to the Community page via the Dashboard gets me this:
It doesn't matter what browser I use (although IE 11 is being incorrectly identified as IE 10 again) and what I had to do was log out of my account, return to Fitbit.com, navigate to the Community page and then log back in. Then I was able to get to the forums.
02-17-2020 22:36
02-17-2020 22:36
Wendy | CA | Moto G6 Android
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02-18-2020 03:23
02-18-2020 03:23
I've cleared the cache and I've used 3 different browsers... I can access it via a separate link, just not the link at the top of the dashboard.
02-18-2020 06:07 - edited 02-18-2020 13:17
02-18-2020 06:07 - edited 02-18-2020 13:17
Same here!
Clearing the cache and data, login out and in the app and so on, doesn't change anything.
02-20-2020 10:25 - edited 02-20-2020 10:31
02-20-2020 10:25 - edited 02-20-2020 10:31
please delete, reposted in correct forum
02-20-2020 10:34
02-20-2020 10:34
when clicking on the fitbit community logo on the top left, or open https://community.fitbit.com in a web browser, it comes up with access denied?
it opens up https://community.fitbit.com/t5/Help-Forums/ct-p/product and then comes up with access denied
same if you goto https://www.fitbit.com/settings/device and then click on community
however https://help.fitbit.com/ works
as does https://community.fitbit.com/t5/Community/ct-p/EN
is this the same for everyone else?
02-20-2020 10:36
02-20-2020 10:36
also asks for label, but if I use one, it fails to post, but if I leave the label part blank, it posts fine
02-20-2020 11:58
02-20-2020 11:58
I'm getting the same denial.
02-20-2020 17:57
02-20-2020 17:57
Thanks for letting us know about this error. I have made an adjustment which may have resolved this - please let me know if you are still encountering the "Access Denied" message when visiting the forum.
02-21-2020 02:35 - edited 02-21-2020 02:36
02-21-2020 02:35 - edited 02-21-2020 02:36
Hi @MatthewFitbit Since this morning the problem with "Access Denied" is over for me.
I also installed Android app version 3.15 this morning, so I cannot say whether your adjustment or the app update made the difference. I am very glad the problem is solved.
However my problem with the privacy settings (I am blocked from seeing my own badges and challenges results, except the top badges) still persists.
02-21-2020 05:31
02-21-2020 05:31
Not sure why my post got moved from the Dashboard forum but yes, whatever you changed corrected the issue - thanks.
04-19-2020 05:22
05-22-2025 06:19
05-22-2025 06:19
I am getting the same "Access Denied" message (see below). Using iPhone 14.
Sorry, you don't have permission to access this page. Please click here to return to the Fitbit Community.
Return to my original page