Access Denied!

[GSaldiveri]

Edit:

I'm able to move in and out using this bookmark : "https://community.fitbit.com/t5/Fitbit-com-Dashboard/bd-p/website"

The link from the dashboard that is not working is "https://community.fitbit.com"

*****************************************************************

Ok, not sure what's going on today but trying to get to the Community page via the Dashboard gets me this:

It doesn't matter what browser I use (although IE 11 is being incorrectly identified as IE 10 again) and what I had to do was log out of my account, return to Fitbit.com, navigate to the Community page and then log back in. Then I was able to get to the forums.

[WendyB]

Clear your browser cache

[GSaldiveri]

I've cleared the cache and I've used 3 different browsers... I can access it via a separate link, just not the link at the top of the dashboard.

[Corr]

Same here!

Clearing the cache and data, login out and in the app and so on, doesn't change anything.

[chrisl1628]

please delete, reposted in correct forum

[chrisl1628]

when clicking on the fitbit community logo on the top left, or open https://community.fitbit.com in a web browser, it comes up with access denied? 

it opens up https://community.fitbit.com/t5/Help-Forums/ct-p/product and then comes up with access denied

same if you goto https://www.fitbit.com/settings/device and then click on community

however https://help.fitbit.com/ works

as does https://community.fitbit.com/t5/Community/ct-p/EN

is this the same for everyone else?

[chrisl1628]

also asks for label, but if I use one, it fails to post, but if I leave the label part blank, it posts fine

[DaveM51]

I'm getting the same denial.

[MatthewFitbit]

Thanks for letting us know about this error. I have made an adjustment which may have resolved this - please let me know if you are still encountering the "Access Denied" message when visiting the forum.

[Corr]

Hi @MatthewFitbit Since this morning the problem with "Access Denied" is over for me.

I also installed Android app version 3.15 this morning, so I cannot say whether your adjustment or the app update made the difference. I am very glad the problem is solved.

However my problem with the privacy settings (I am blocked from seeing my own badges and challenges results, except the top badges) still persists.

[GSaldiveri]

@MatthewFitbit 

Not sure why my post got moved from the Dashboard forum but yes, whatever you changed corrected the issue - thanks.

[Nyasha123]

Hello