Experiencing skin discomfort, irritation, or wrist pain?

[FitbitCommunity]

Welcome to the Fitbit Community Forums. 

If you're experiencing any discomfort while wearing your Fitbit device, it’s very important to review and follow our wear and care tips. Most customers are able to wear their device without discomfort when following the wear and care tips.

If you continue to experience discomfort or your device feels hot, contact Customer Support.

[alexthecat]

@Nienke1212 I would recommend buying a band directly from Google, so that you know it will be compatible with your device. There are various styles available in the Google store, but I really like this Hook and Loop Band.

[Nienke1212]

Thanks for your comment! Unfortunately there are only few options and it is not my style.  Do you know somewhere else where i can buy the wristband? 

[Tornados]

I had a Fitbit before, but it did not work all of a sudden. My husband bought me a new one, charge 5, for Christmas over a year ago. After wearing it for a few months, my forearm was getting more and more sensitive with tingling and throbbing sensations. I did not wear the Fitbit regularly and started wearing it less and less. After over a year of not wearing the Fitbit, I still experience on-and-off very uncomfortable pains in my tissue, which is very concerning.

[FatimaFitbit]

Hi there! It's great to see you here in the Community!

@Nienke1212 A warm welcome to the Fitbit Family! @alexthecat Thanks for the help!

@Nienke1212 Thank you so much for informing us about this situation. We have informed our customer support team and they'll be contacting and assisting you via email.

Soon you'll receive a message.  Please check your spam and junk folder.

Keep working with Support. They'll take care of you.

In the meantime, please make sure to review our product & safety information and follow our wear and care tips. Most of our members are able to wear their device without discomfort when following those tips.

[FatimaFitbit]

Hi there @Tornados! A warm welcome to the Fitbit Community!

Thank you so much for informing us about this situation. We have informed our customer support team and they'll be contacting and assisting you via email.

Soon you'll receive a message.  Please check your spam and junk folder.

Keep working with Support. They'll take care of you.

In the meantime, please make sure to review our product & safety information and follow our wear and care tips. Most of our members are able to wear their device without discomfort when following those tips.

[pastimz]

Well, this is interesting. Did the update for the firmware February 14th. My Sense has been working fine although I have needed to charge more often. Then, this morning, I wake up to this on my wrist.
[Image]

Does it look like a burn to you? Never had anything like this before.

Sent from my Verizon, Samsung Galaxy smartphone
Get Outlook for Android<>

[Scott337]

Hello @pastimz   You image did not post. If you think your battery is getting hot and even think it burned you, you should turn it off right away and stop using it. If it is a burn.

[pastimz]

 

[pastimz]

Thank you for your quick reply. Wasn't able to get the pic on my first post and then couldn't get any txt on the pic post, but here's a pic (above) of the questionable area. It is slightly raised possibly with fluid in it and itches---that's when I first even noticed it--the itching, and took off the Sense.

[Tim.r.]

I hope you are OK. 

Yep that's a burn. 

Contact fitbit support and sent that image.  Looks like the update hasn't worked.  I hope you are OK. 

[Scott337]

I agree with Tim. Please contact Fitbit support and show them that picture. And please turn off your watch and don't use it. I'm sorry to hear this happened yo you, and sorry your watch is probably completely defective now. Your health (and all of our health) is more important than a watch though, so glad to hear you are not badly burned.

[pastimz]

Never had ANY issues until they sent this supposedly corrected forced to do firmware out...

Sent from my Verizon, Samsung Galaxy smartphone
Get Outlook for Android<>

[AndreaFitbit]

Thanks for getting back to us @pastimz. We're sorry to hear about your experience and thank you for sharing your picture.

Thanks for bringing this to our attention. We understand your concern and for this reason we would like to get you connected with our Support team.

Because we need additional information from you that would best be shared privately. Please fill up this form with all the needed information. Our Team will reach back to you afterwards.

In the meantime, please make sure to review our product & safety information and follow our wear and care tips. Most of our members are able to wear their device without discomfort when following those tips.

Keep working with Support. They'll take care of you.

Thanks for your comments @Scott337, @Tim.r.. 

[Polaris600]

Fit bit is giving painful shocks

[DavidFitbit]

Hi @Polaris600  It's great to have you here!

We're sorry to hear about your experience while wearing your Sense 2.

Thanks for bringing this to our attention. We understand your concern and for this reason we would like to get you connected with our Support team.

Because we need additional information from you that would best be shared privately, We've sent you a private message. Please check your inbox and reply back if you have any other questions. Soon you'll receive a message. Please check your spam and junk folder.

Keep working with Support. They'll take care of you.

In the meantime, please make sure to review our product & safety information and follow our wear and care tips. Most of our members are able to wear their device without discomfort when following those tips.

[Danielle_FH]

I have used the Fitbit for years with out any issues. This is the first time I got burn marks using the Versa. 

 

[Shensi]

I have been a Fitbit user for the last 9 years. I recently got a new versa 4. 

 

The band gives me a burn or allergic rash. It has never happened before. Does anyone experience this? 

[FatimaFitbit]

Hi there @Shensi!

A warm welcome to the Fitbit Community!

Thank you so much for informing us about this situation. We have informed our customer support team and they'll be contacting and assisting you via email.

Soon you'll receive a message.  Please check your spam and junk folder.

Keep working with Support. They'll take care of you.

In the meantime, please make sure to review our product & safety information and follow our wear and care tips. Most of our members are able to wear their device without discomfort when following those tips.

[FatimaFitbit]

Hi there @Danielle_FH!

A warm welcome to the Fitbit Community!

Thank you so much for informing us about this situation. We have informed our customer support team and they'll be contacting and assisting you via email.

Soon you'll receive a message.  Please check your spam and junk folder.

Keep working with Support. They'll take care of you.

In the meantime, please make sure to review our product & safety information and follow our wear and care tips. Most of our members are able to wear their device without discomfort when following those tips.

[Bill_209]

My wife's Factory Charge 6 wrist band was causing a severe rash and skin peeling on her wrist, so we just replaced the Factory wrist band with this 100% stainless steel one from Amazon.

https://www.amazon.com/gp/aw/d/B0DD47NS9C?psc=1&ref=ppx_pop_mob_b_asin_title