All insights have stopped

[Cavachonpip]

Hi, I have premium on an android phone and tablet and a charge 3. I have not received any insights for weeks when I used receive something most days. 

Any ideas what's wrong?

Thanks

[SilviaFitbit]

@Cavachonpip It's great to see you on the Community. Thanks for the details mentioned. 

Sorry for the delayed reply. Occasionally, you’ll receive messages based on your Fitbit data giving you insight into different aspects of your health and wellness. These messages may be about general wellness, activity, nutrition, mindfulness, sleep patterns, and more. Note that you may not receive a new insight every day.

I would like you to make sure that your Charge 3 is syncing to your account because the insights that you will receive are based on the data that you're syncing. Please try logging out from your app and log back in and check if you receive insights. 

Let me know if you have any additional questions. 

[Cavachonpip]

Hello

Thanks for your response.

I have deleted the app and reinstalled. I am still not receiving any
insights.

Kind regards
Sally

[SilviaFitbit]

@Cavachonpip Thanks for getting back. Insights are personalized based on your activity, habits, and progress throughout programs. However, you'll receive them if you have Fitbit Premium. Could you confirm that you still have Premium Membership?

Keep me posted.

[Cavachonpip]

No it finished yesterday, but it's been weeks since I had an insight when I
was getting them regularly to begin with.

[SilviaFitbit]

@Cavachonpip Thanks for getting back. 

I appreciate that you mentioned your subscription finished yesterday. Could you confirm that you renew it? If you did, please continue checking if you receive insights. 

Keep me posted. 

[Cavachonpip]

Hello

No I am not renewing premium. It is too expensive for what it offers.

I had one insight yesterday, the first in weeks, so perhaps ending premium
has resolved it.

Thanks for your attention on this.

Kind regards
Sally

[SilviaFitbit]

@Cavachonpip Thanks for getting back. I appreciate that you mentioned you started receiving insights again. 

I'll be around if you need further assistance.