07-01-2023 05:29
07-01-2023 05:29
Just moved account to Google. Now I can't access workouts from iPad or tablet. Only iPhone. Any help appreciated.
07-01-2023 07:47 - edited 07-01-2023 07:47
07-01-2023 07:47 - edited 07-01-2023 07:47
@lehall I haven't switched yet. So, I'm just trying to think things through and toss out ideas. Does your Fitbit app on your iPad have the gold circle around your profile picture? Did you try logging out, then logging back in? What did you try?
Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS
Take a look at the Fitbit help site for further assistance and information.
07-01-2023 08:31
07-01-2023 08:31
Thoughtful comments! 1) did try the login/out thing with no luck. 2) no gold circle but neither does my iPhone. However, I do now notice that while my iPhone has the DISCOVER icon next to COMMUNITY, the iPad and Tablet do not. I'm wondering if I should have just waited a few weeks while they updated everything. Premium is OK on the iPhone, but I prefer to set up the larger devices so I can see the instructors.
Thanks for your effort! If you think of anything else, let me know. L
07-02-2023 14:40
07-02-2023 14:40
Is your Fitbit paired via Bluetooth to your tablet? Some gizmos only allow you to pair to one device at a time.
My experience with my Fitbit is that it will only pair to my phone (Android) or my iPad… not both. Like you, I also prefer the larger screen on the tablet.
07-04-2023 04:49 - edited 07-05-2023 11:27
07-04-2023 04:49 - edited 07-05-2023 11:27
@lehall You need the Discover icon to get to the workouts. Did you try deleting then re-downloading the app?
@ArcticWX You're right about the Bluetooth for syncing. But it isn't an issue just to watch videos. I do it all the time on my iPad without changing a thing.
Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS
Take a look at the Fitbit help site for further assistance and information.
07-04-2023 13:38
07-04-2023 13:38
Thanks LZ.... alas, when I try to "login with Google", I get the product page.... when I then try to login then to the fitbit premium, it throws me back to the "login with Google" page. I'm hoping they are just eliminating bugs. I'm kicking myself for just waiting a couple of months before transitioning.
07-04-2023 14:19
07-04-2023 14:19
My wife still uses her Fitbit sign in… she has most of the same glitches with the app that I do. In fairness, the app worked better for her until the last few days. Now she has most of the “Google Sign In” problems as well.
07-06-2023 08:31
07-06-2023 08:31
I switched to google login the other day. My Fitbit syncs to my iPad, but I mostly access fitbit on a different larger iPad. I am able to access workouts on the larger iPad. I did check & I can get to workouts from iPhone, and both iPads. Sorry you are having problems.
now if only my Aria Air scale would sync with the app like it did when I had fitbit login.