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‎08-18-2023 07:10

‎08-18-2023 07:10

Hi myself and my wife have two Fitbit watches, I've the sense and she has the sense 2. I have 4 months left on my premium subscription ( I got 12 months free) and my wife who should have had 6 months has never had a premium membership. When she tried to get her allocated 6 months free membership it just keeps signing her in as me and in turn kicks me out of the premium subscription. We both have each others email accounts of both of our phones. Any help would greatly help.

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2 REPLIES 2

‎08-27-2023 06:41

‎08-27-2023 06:41

Hi @TerryCiara,

Do both you and your wife each have your own Fitbit accounts?

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
Best Answer

‎09-21-2023 00:29

In response to DramaQueenDiva

‎09-21-2023 00:29

@TerryCiaraI'm quite sure the problem comes from the fact that your both phones have both accounts and therefore the play store (or app store, not sure about how this work) can't differentiate the accounts properly.

My suggestion would be for your wife to remove momentarily your account from her phone, claim the Fitbit premium subscription and then restore your account.

Formerly Giampi71 - Retired from Fitbit for good on November 13th 2023
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