Activating Premium fails

[Telecaster1960]

I have read throug the forum.

I tried to activate my 90 days trial (charge 4) through the app:  fails;

restarted app, logged out and and in again

I have tried to activate it through the website (logged in)

both mastercard and paypal, the site "hangs" at checkout

I live in the Netherlands, app latest version, firmware latest. Charge 4 is perfoming 100%

if you would like to have me as a customer, please advise..

Moderator Edit: Clarified subject

[Telecaster1960]

SOLVED

I finally succeeded by changing the payment methos in the app to paypal.

Overall, I do not get a stable feeling as I already filled in 2 times my credit card data 😞

[Spomodopolous]

At least your subscription works. I’ve been without mine since 3/25 after being charged for same. Good luck.

[SilviaFitbit]

@Telecaster1960 Welcome to the Fitbit Community. Thank you for the troubleshooting tried prior to posting. 

If your subscription has been successfully activated, check out the content in the Discover tab of your Fitbit app, there you should be able to see "Premium workouts, Mindfulness sessions, etc".

If it was purchased through your phone default store, the subscription should show under the Google or Apple subscriptions. 

@Spomodopolous Hi there. I was able to see that you already have a case with our Support team and it has been escalated to a higher level, please continue the communication through email, they'll be happy to help you further. 

Have a good rest of the week. 

[Spomodopolous]

Great. Any idea when that will be? I’ve heard that several times already and I’m yet to get an email.

[Telecaster1960]

thnx for the reply

one remark:  you -as moderator- edited my subject for clarity.  mmmm, now it looks like I'm the one that is unable. But, while subscribing I provide all data correctly and then press checkout and nothing happened, not even an error warning, so yes IMHO subscribing fails (on your side)

But it is all solved now. 

[SilviaFitbit]

@Spomodopolous Thank you for getting back. I'm unable to provide a time frame about when you'll be contacted, rest assured that our team will help you sort this out. 

@Telecaster1960 Thank you for your feedback, the title has been edited again to reflect specifically what happened. 

Have a good rest of the week.