Active Minute Challenge

[joyfulcmw]

Hi! I don’t think my active minutes are syncing with my challenge group. I started the day with 517 mins, then 43 were recorded in my ”today dashboard” but those mins were not added to the challenge group totals. I’m still sitting with 517. Any idea why?

[YojanaFitbit]

Hey @joyfulcmw nice to see you around. Welcome to the Community Forums.

Thanks for reporting the issues with your challenge. I'd like to know the name of the Fitbit Challenge you're participating in. 

You can also check other possible reasons why your challenges are not being updated:

1. Your steps have fully synced to our database but you're not viewing the mobile app dashboard in Live Data Mode. (Live data mode would show the word "connected" under your tracker tile). 
2. You manually logged an activity. Steps from manually logged activities do not count toward challenges; only steps recorded by your tracker or MobileTrack are counted toward challenges. 
3. You used MobileRun to track GPS data with your app. Only steps recorded by a tracker or MobileTrack are counted toward challenges. 
4. All challenge participants are not in the same time zone. 

Please remember that is also recommended to wait 15 minutes after syncing your Fitbit data to see if your challenge updates.

I hope this can be helpful, give it a try and keep me posted in case you need anything else.