Activity Does Not Sync to Fitbit Bingo

[miss_meliss]

Fitbit Bingo is still not syncing with my activity. I tried starting a brand new bingo and not a single step, mile or active minute is syncing. I have restarted my phone, uninstalled and reinstalled the app, logged in and out, etc. Nothing works.

[miss_meliss]

Also my phone and fitbit software are up to date.

[SilviaFitbit]

@miss_meliss A warm welcome to the Community. Thanks for getting in touch about this. 

I appreciate the troubleshooting tried prior to posting. In this case, I've shared your post with our Support team and someone will reply to you as soon as possible. Keep in mind that due to recent events affecting our operations, we may take a bit longer to get back to you. 

I'll be around if you have any additional questions. 

[Sassy-pants]

Hi there,  has this issue been fixed yet? I have done all the troubleshooting miss_meliss listed.  Fitbit Bingo is still not syncing.

[SilviaFitbit]

@Sassy-pants A warm welcome to the Fitbit Community. Thank you for getting in touch about this. 

I appreciate the troubleshooting tried prior to posting. In this case, I'd like you to let me know the data that's not syncing to the Get Fit Bingo Challenge and if it's only happening with this challenge or any other. Have you double checked that there isn't any manually logged activity? 

Looking forward to hearing back from you. 

[Sassy-pants]

Hi there,

Sorry for the delay in my response. So far it only happens with the Bingo
challenge. It will not sync the steps, mileage or zone. I just joined the
Get in Your Zone challenge. ( I just remembered to check it) It is not
carrying the zone minutes there either.

I do not log any activity manually.

I wear a Versa Lite.

Thanks for your help,
Annette

[Gabrellesoul]

I am having a problem with Bingo not syncing with my active minutes on my apo dashboard. Inside Bingo...the active minutes is stuck on 0...but my Fitbit app and watch records 33 minutes for today so far. What is the fix for it please? Thanks