Hi Fitbit. Me again. I've found an app which has replaced my premium use and has over 35k recipes and the whole app is only £24.95 a year! Compare that to premium Fitbit! Unfortunately Fitbit do not listen to their customers who have paid for the watch and then are being asked to put their hand in their pocket again for premium. When this Fitbit sense breaks I will be buying a Samsung watch. 3 have broken in less than a year - confirmed as faulty and not user error by yourselves. You now have nothing especially that I find useful or that I want. The food logging system does not have much uk foods whereas I have only had to add 3 foods in 4 weeks to the Carb Manager app I am using. Everything about Fitbit lately feels as though all you care about is removing things from users lives - not enhancing them which goes against everything I believe in when spending my money. Yes make a profit, that's what business is and everyone worldwide would accept that but as soon as your actions become counter to customers needs and you don't listen and act to rectify that then, as with much of life in the 21st century, you get cancelled. I will be cancelling my sub when it ends and cancelling my almost 10 year association with Fitbit as and when my latest wristwear breaks because from all the threads I'm on here you simply don't listen to your customer base. You take games away (rabbit smoothies) - which you never extended to the UK so we couldn't even join our overseas friends in playing them, you bit by bit are dismantling the very point of your premium services so unfortunately you will have to reap what is being sown. The average time for Fitbit to act after customers have posted and voted on subjects important to them is 3-4 years. Sorry but I'm not prepared to wait around for some ingredients anymore, nor for any of the other subjects which have been cancelled from your service. You may go the way of Blackberry and some other tech companies as you don't like to entertain and respond to customer requests. People aren't asking for new things, they're asking why you have either taken away & withdrawn or totally failed to provide in the first place. It's up to you at the end of the day. Make business decisions - which is the reason I'm given whenever I question anything "it was a business decision". OK, no worries. I'm also making a business decision in that I will not be spending another penny with you and will move my branding support elsewhere when the current gadgets and subscription ends. All the best to you but I feel you are speedily losing your customer base because of silly decisions.
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