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App doesn't appear in my subscriptions / Site won't allow me to cancel FitBit Premium

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‎10-20-2021 07:29

‎10-20-2021 07:29

After receiving poor service, I decided to cancel my FitBit Premium subscription. 

 

Not shockingly, when I followed the direction to cancel my sub, the subscription didn't appear in my app store. I then recalled that I'd created the account on my laptop. So when I went to the site on my laptop--and confirmed I had a recurring FitBit premium subscription--I tried to opt out. When I found the necessary link to cancel my sub, I got a pop-up saying "An error has occurred" and that I should try again or click a link to get help. 

 

Is anyone else having this problem? Kind of disingenuous not to allow users to cancel their subscriptions. 

Best Answer
6 REPLIES 6

‎10-20-2021 08:04

‎10-20-2021 08:04

From a Moderator: "you need to do the following procedure to cancel your Fitbit Premium subscription: 

 

  1. In the Fitbit app, tap the Today tab  
     

     > your profile picture.

  2. Scroll down and tap Manage Subscriptions. Your active subscriptions open in your phone’s app store.
  3. Tap your Fitbit Premium subscription > Cancel Subscription. Note that you won't see this option if you already canceled your subscription. Your subscription expires at the end of your current monthly or yearly subscription term.

Once you're redirected to Google Play please make sure to follow this procedure to cancel the subscription on Google Play. 

 

Keep in mind that Fitbit subscriptions are non-refundable. However you could always contact Google Play, sometimes they provide refunds. "

Stepping in the U.S.A. since September 2013. Android 14

Best Answer
0 Votes

‎10-20-2021 08:08

In response to Odyssey13

‎10-20-2021 08:08

OK. Again. The app does not appear in my subscriptions list when I do that. It’s not listed there. I said that already. Read the post I wrote. 

Best Answer

‎10-20-2021 08:08

In response to Odyssey13

‎10-20-2021 08:08

And I am not looking for a refund. I never said I was. And I don’t use Google. I am looking to end my subscription. Read my post. Actually read it. 

Best Answer

‎10-20-2021 16:46

In response to Malazoth

‎10-20-2021 16:46

Hi @Malazoth  that's all I have. You'll need to get with customer support.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer
0 Votes

‎10-20-2021 17:15

In response to Odyssey13

‎10-20-2021 17:15

Yeah. Tried that. There’s a wait, apparently. How about the site just needs to work the way it should? I think I’ll just call my credit card company and tell them to refuse payment. 

Best Answer

‎04-08-2023 09:40

In response to Malazoth

‎04-08-2023 09:40

This is STILL happening to me.  I can dispute with my credit card but what about next year?  

I actually have to CANCEL the card! 

Best Answer