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Basic features in Premium means I'm leaving Fitbit

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‎07-22-2023 10:05

‎07-22-2023 10:05

After the six month free trial, I was genuinely surprised at the basic metrics that are kept behind the Premium paywall.

It's bad enough that there is a premium tier to begin with but keeping information like sleeping heart rate and restlessness behind the premium paywall is nothing more than as scam. I'm just glad I didn't pay full price for my Sense 2.

As soon as I find a suitable replacement. 

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‎07-23-2023 09:59

‎07-23-2023 09:59

Hi @Mcav75, welcome to the Fitbit Community. 

Thank you so much for the feedback about Premium and its features. If you think you have some suggestions that can help us improve our products or services, feel free to share them on our Product Feedback board. Here, your ideas can be supported by other members of the community through their votes and comments. 

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‎07-24-2023 03:11

In response to EstuardoFitbit

‎07-24-2023 03:11

No I will not. It has been reported already. Users have universally experienced the Fitbit runaround.

And then they wonder why their money grabbing antics don't work. 

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