help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Bluetooth connection

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-23-2022 05:07

‎01-23-2022 05:07

Every time I check the app I am told it is not connected to Bluetooth. I am told to go to Bluetooth and ‘Ignore this Device’ and then pair with the device when requested. The device will pair, until the next time I try and I have to go through the whole process again. I have tried deleting the app and then reinstalling, but the same thing happens. Help!

Best Answer
Labels:
0 Votes
1 REPLY 1

‎01-27-2022 11:39

‎01-27-2022 11:39

What phone do you have @StutheGooner and I'll move to the proper board. 

Do you turn Bluetooth off. 

Does the fitbit app have permission to run in the background? 

Best Answer
0 Votes