Bought Fitbit for someone else, but got charged for Premium

[Embk]

I know that Fitbit policy does not allow for refunds (I don’t believe they can’t make exceptions, as they suggest). I bought a Fitbit for someone else and it came with a 6 month Premium membership. The membership was never activated by the person I gave it to, but apparently my credit card has been charged for the membership every month after the 6 month trial, even though I don’t even own the Fitbit. The customer service person said she cannot do anything about that because of the “no refund” policy. This is ridiculous and unfair.

Moderator Edit: Clarified subject

[Heather-S]

@Embk That is really strange. I think you should contact customer support and escalate to a supervisor or manager. 

[Embk]

Thanks Heather! I did contact costumer support and they told me that there is no way to refund a Premium subscription and when I asked to speak with a  manager, she told me I should post it here on the Fitbit Community... Very disappointing so far.  

[Heather-S]

@Embk I went ahead and flagged your post for a moderator who can hopefully escalate this for you. 

[LizzyFitbit · Accepted solution]

@Embk Welcome to the community forums. @Heather-S Thanks for the heads up!

@Embk Thanks for the detailed information and the time taken while contacting our Support team. As you may know, per our policies, services such as Fitbit Premium are non-refundable. Nevertheless, I understand your concern and I've requested a new case on your behalf so our team can look into this and provide you with more information about your subscription.

I'm sorry for any inconvenience this has caused and please make sure to keep an open communication with them.

[Embk]

Hello,

Thank you for referring this to the support team. I did receive an email from Support, but she gave me the same answer I had gotten before… that even though I had purchased the FitBit for someone else, my email and credit card had activated the membership through the act of making the purchase. They said there is nothing they can do because the prescriptions fees are nonrefundable.

While I remain extremely skeptical that a company like FitBit cannot issue any refunds for services, I appreciate that I was finally able to reach a human about this. 

I also would advise anyone reading this to beware of getting stuck with unexpected fees if you purchase a FitBit device as a gift for another person.

[LizzyFitbit]

Hi there, @Embk.

You're welcome, and thanks for keeping me posted. I understand where you're coming from and I apologize for any inconvenience this may have caused.

We're always working on our services, and the input of our members is our biggest motivation to make that happen. I appreciate your feedback and please know it'll be taken into account in order to continue improving our services.