12-06-2020
06:19
- last edited on
12-08-2020
16:00
by
SilviaFitbit
12-06-2020
06:19
- last edited on
12-08-2020
16:00
by
SilviaFitbit
I have tried 3 months trial for free and want to continue. I have this problem that my Apple ID under my home country, but I have moved to another country, and Apple ID won’t accept credit card that issued out of home country.
Is there any other way I can purchase the subscription? Like maybe through the website?
I really like the challenges for the premium and want to continue using it. Thank you!
Moderator Edit: Clarified subject
Best Answer12-08-2020 15:59
Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
12-08-2020 15:59
@Nanncy It's nice to see you in the Fitbit Community. It's great to hear that you're loving Premium challenges.
You could subscribe through the Fitbit Store, just make sure to assign the subscription to the correct Fitbit account.
Let me know how it goes.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.
Best Answer12-11-2020 18:33
12-11-2020 18:33
Hey I cannot purchase my subscription thought the link, it’s just mentioned I have subscribed through application so I have to manage it there. And that’s where I have problem with the credit card...
is there any other way around at all? I like to continue using the premium
Best Answer
12-16-2020
09:37
- last edited on
10-03-2025
10:59
by
MarreFitbit
Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
12-16-2020
09:37
- last edited on
10-03-2025
10:59
by
MarreFitbit
@Nanncy Hi there. Thanks for sharing details about your subscription.
Since you already have a Premium subscription through your default phone store, this is why you're unable to purchase another one through the Fitbit Store. Keep in mind that it auto-renews if you don't cancel it.
If you continue experiencing issues with your credit card, it's better to contact Google or Apple store.
Let me know how it goes. I'll be around if you have any additional questions.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.
Best Answer