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Subscription Renewal

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‎12-09-2020 04:01

‎12-09-2020 04:01

I have a new Versa 2 and can't add the paid Premium Sunscriotoon to it,  it has been 2 months.  I am disliking fitbit....!

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‎12-10-2020 09:14

‎12-10-2020 09:14

@arnet Welcome to the Fitbit Community. Thank you for the details mentioned. 

 

In order to provide you with the correct troubleshooting please reply to the following questions: 

 

- Are you getting any error message when renewing your Premium subscription?

- Did you subscribe through the Fitbit app or through the Fitbit Store? 

 

Looking forward to hearing back from you. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎12-12-2020 14:33

In response to SilviaFitbit

‎12-12-2020 14:33

Fitbit has poor customer support. I don't feel that attempting to explain
my issue continuously will provide support
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‎12-16-2020 11:17

In response to arnet

‎12-16-2020 11:17

@arnet Thank you for getting back. 

 

We're here to help you. You may want to check this article to know more about Fitbit Premium subscription. If you'd like to contact our Support team, check out this page. 

 

Feel free to post back if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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