help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Subscription Renewal

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-09-2020 04:01

‎12-09-2020 04:01

I have a new Versa 2 and can't add the paid Premium Sunscriotoon to it,  it has been 2 months.  I am disliking fitbit....!

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎12-10-2020 09:14 - last edited on ‎10-03-2025 10:47 by Fitbit Moderator

‎12-10-2020 09:14 - last edited on ‎10-03-2025 10:47 by Fitbit Moderator

@arnet Welcome to the Fitbit Community. Thank you for the details mentioned. 

In order to provide you with the correct troubleshooting please reply to the following questions: 

- Are you getting any error message when renewing your Premium subscription?
- Did you subscribe through the Fitbit app or through the Fitbit Store? 

Looking forward to hearing back from you. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes

‎12-12-2020 14:33

In response to SilviaFitbit

‎12-12-2020 14:33

Fitbit has poor customer support. I don't feel that attempting to explain
my issue continuously will provide support
Best Answer
0 Votes

‎12-16-2020 11:17 - last edited on ‎10-03-2025 10:46 by Fitbit Moderator

In response to arnet

‎12-16-2020 11:17 - last edited on ‎10-03-2025 10:46 by Fitbit Moderator

@arnet Thank you for getting back. 

We're here to help you. You may want to check this article to know more about Fitbit Premium subscription. If you'd like to contact our Support team, check out this page. 

Feel free to post back if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes