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Fitbit Sense, How to activate the Premium trial?

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‎12-14-2020 05:36 - last edited on ‎12-16-2020 15:04 by Fitbit Moderator

‎12-14-2020 05:36 - last edited on ‎12-16-2020 15:04 by Fitbit Moderator

hi !

 

Upto today i was owning a Fitbit Charge 4 and was in a Premium trial of 3 months; upto Jan 4th 2021; 

 

today i bought the Fitbit Sense and it comes with a 6 month trial; 

i cancelled my subscription on premium via google play i had (it will expire 4th of Jan 2021) and then registered the Fitibit Sense. I was expecting that i would now see the new trial of 6 months; i do not see it.

 

Please let me know how i can get the 6 month trial activate on my account.

 

Moderator Edit: Clarified subject

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‎12-16-2020 15:03

‎12-16-2020 15:03

@Asnoeren Hi there. Thanks for the details mentioned about your subscription. 

 

Since your Fitbit Premium subscription has been cancelled but it hasn't expired, this is why you haven't received the free Premium trial invitation. About 1-3 days after your canceled subscription expires, you’ll see an offer in the Fitbit app to begin the trial.

 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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