@Waussie Welcome to the Community. Thanks for the details mentioned.
Sorry for the delayed reply. Fitbit Premium will show up on your Fitbit app, please go to the main screen of you app and scroll all the way down > tap on Discover and then on Guided Programs. If you're able to see these programs, this means that your trial was unlocked.
Also, I've shared your post with our Support team and they mentioned you already have a case with them, please continue the communication through email.
Let me know how it goes.
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