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Can't purchase Premium membership

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‎02-19-2023 23:16 - last edited on ‎02-28-2023 17:34 by Fitbit Moderator

‎02-19-2023 23:16 - last edited on ‎02-28-2023 17:34 by Fitbit Moderator

Hi! I have got free fitbit premium deal but can't buy it bcause it shows the payment method in Indian rupees while i bought it here in Uk. can anyone please guide. I even changed the mail to UK gmail. Thanks

 

Moderator Edit: Clarified subject and updated label

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‎02-28-2023 17:37

‎02-28-2023 17:37

Welcome to the Community, @Micky023.

 

Thanks for the details provided, and your efforts while working on this matter. This is odd as the currency displayed on that screen is based on the country and language set on your Fitbit account. Because this isn't your case, I've requested a case on your behalf so our Support team can look into this. They'll send you an email with more information, please keep an eye on your inbox.

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