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Got charged for Premium even after cancelling it

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‎02-27-2023 20:05 - last edited on ‎02-28-2023 10:40 by Fitbit Moderator

‎02-27-2023 20:05 - last edited on ‎02-28-2023 10:40 by Fitbit Moderator

I have tried the chat bot, phone help and email and no one will correct this problem.  I have been told by the chat bot I am not being charged - although I am, told by the phone rep that I have mistakenly been charged three times but only a higher level supervisor could assist, and now by email I am being told they cannot help unless I share my credit card info and other personal information . I am reporting this to my card company and will never use any FitBit product or service again.

 

Moderator Edit: Clarified subject, updated label and word choice

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‎02-28-2023 10:42 - last edited on ‎05-08-2024 08:42 by Fitbit Moderator

‎02-28-2023 10:42 - last edited on ‎05-08-2024 08:42 by Fitbit Moderator

Welcome to the Community, @SLMcGraw.

Thanks for the detailed information and your efforts while contacting our Support team. I understand how you're feeling and I apologize for this inconvenience. Your feedback is appreciated and please know this will help us to keep improving our services.

While I don't have access to your case, I've forwarded your posts to our team so they can look into this. You'll receive an email with more information, please keep an eye on your inbox.

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