Wellness Report didn't include glucose levels

[Otisbdriftwood]

Hello. The app suggests that the Wellness report includes a summary of glucose levels? 

However, when I pull the report this is not included.

Can anyone shed any light on this.

Thanks

Moderator Edit: Clarified subject and updated label

[LZeeW]

@Otisbdriftwood   I don't need this feature, but the Fitbit Blog also says it should be included.  I'm going to flag your question to get a moderator to help answer your question.

I'm also moving your post to the Premium forum.  The Wellness Report is a Premium feature and isn't specific to one model Fitbit.

[LizzyFitbit]

Welcome to the Community, @Otisbdriftwood. @LZeeW Thanks for the heads up.

@Otisbdriftwood Thanks for bringing this to our attention. As our friend mentioned, the Wellness Report is a Premium feature that details different stats recorded on the Fitbit app including your glucose levels. That being said, I noticed you already have a case created with our Support team and it seems they're proving you with assistance. Please keep an open communication with them as I'm sure they'll continue helping you.

[Otisbdriftwood]

Thank you for picking this up. I have to say that the support team response has been a bit disappointing ☹️

I was asked if I had activated the glucose tile, and if I had input any readings, both of which you could see I had done from the screenshots I sent.

Got the feeling I was talking to a robot not a person 😕

Then I was told that this was only applicable to premium, which I have, since I answered that no further info.

Regards,

Steve L

[LizzyFitbit]

@Otisbdriftwood It's good to see you again.

You're welcome, and thanks to you for keeping me posted. I understand how you're feeling and I'm sorry for this inconvenience. This isn't the experience that we want you to have, and your feedback will help us to work, and improve our services.

While I don't have access to your case, I've forwarded your posts so our Support team can look into this situation. Please keep an eye on your inbox, you'll receive an email with more information shortly.