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Can't use Fitbit Premium while waiting for my Fitbit replacement

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‎11-12-2022 21:46 - last edited on ‎07-19-2025 19:31 by Fitbit Moderator

‎11-12-2022 21:46 - last edited on ‎07-19-2025 19:31 by Fitbit Moderator

I have been using my Luxe for one week and contacted support today because the screen has gone bananas, and the device is unresponsive. I was told it is an anomaly, and I am being sent a replacement. I have also been told that I will not be credited for the time I can't use the premium app while I wait for a new device. Why would that not be credited? 

 

 

Moderator Edit: Clarified subject

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‎01-12-2023 16:24

‎01-12-2023 16:24

It's not an anomaly. I've had 3 in a row fail. Good luck.

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