Cancel Fitbit premium subscription

[Arwyn73]

How do you unsubscribe to the premium version as tried free trial but don’t want to continue with it.

Moderator edit: Subject for clarity 

[ShadowFoxus]

Hello @Arwyn73, have a warm welcome to the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for posting your question. In order to cancel your subscription, you will need to manage it where you bought it:

1. Log in to your account at https://coach.fitbit.com/.
2. ​Click your name in the navigation bar at the top of the screen.
3. Click Settings.
4. Scroll down to Subscriptions and Payments.

If the box shows your payment details, you purchased your subscription directly from the website. If you see an Apple iTunes, Google Play, Microsoft Store, or Amazon logo, click the logo to go to the subscription area for that account. For more information about managing your subscription, check below:

• Fitbit Coach Website: After following the instructions above, click the Edit option to change your subscription plan or payment details. If the top of the section is orange, the subscription is already canceled, but your access to Premium offerings will continue through the end of the payment period.
• iOS Devices: If you upgraded to Premium while using the Fitbit Coach app on your Apple device, you purchased the subscription from iTunes. Refer to Apple's instructions to manage or cancel your subscription.
• Android Devices: If you upgraded to Premium while using the Fitbit Coach app on your Android device, you purchased the subscription from Google Play. Refer to Google's instructions to manage or cancel your subscription.
• Windows 10/Xbox: If you upgraded to Premium while using the Fitbit Coach app on your Windows 10 device or Xbox, you purchased the subscription from the Microsoft Store. Visit Microsoft’s subscription page to manage or cancel your subscription.
• Amazon: To manage or cancel a Premium subscription you bought from Amazon, follow Amazon's instructions.

I hope this can be helpful, if there's anything else we can do for you, please feel free to reply. 

[RicardoFitbit]

Hello @Arwyn73, welcome to the Community Forums! Sorry for the delay in responding. 

If you purchased your Fitbit Premium subscription through the Fitbit app, cancel your subscription through your phone’s app store. For instructions, you can visit the Apple support page or Google Play support page.

If you purchased a 1-year Fitbit Premium subscription through fitbit.com, your subscription doesn’t automatically renew at the end of the year. For information on refunds, see our Return Policy and Warranty or contact Customer Support.

@ShadowFoxus  Thanks for the helpful information that was shared in your post, the willingness to help is always appreciated here in the Community Forums.

I'll be around if you need anything else.

[VinnyG20]

Trying to find how to cancel the free subscription before the deadline. Tried all the options stated here, without success..Frustrated. Takes two days to get a reply to an email?

[KMall]

None of this helped me either. I'm trying to cancel my premium subscription as well but can't find out how to do so. I guess I'll try reaching out to support tomorrow.

[SunsetRunner]

1. Log in to your account at https://coach.fitbit.com/.
2. ​Click your name in the navigation bar at the top of the screen.
3. Click Settings.
4. Scroll down to Subscriptions and Payments.

- Hi, so I tried this, and the Subscriptions and Payments section doesn't show any (just a couple of boxes with the option to Go Premium). Checked this on my Windows desktop. 
- The Fitbit Android app directs me to the Play Store and I don't see any Fitbit subscription there either. 
- BUT I have an email from them with an order number saying confirming a 3 month subscription for free (after which I will be charged).
PLEASE someone tell me how do I cancel this?

Oh emailing Fitbit on their customer support section doesn't work either. The captcha just freezes the screen. Tried thrice and, right now, the screen's been frozen for 30 minutes and the email doesn't appear to have been submitted. Plus I contacted them on Twitter and there's been no rely there either.