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Cancel Fitbit premium

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‎02-27-2021 05:20

‎02-27-2021 05:20

Hi, There I bought my wife a charge 2 at Fitbit.com 3 months ago and recently been charged for Fitbit premium, which I never agreed too? I have followed all the instruction to cancel - via support as I bought her watch at Fitbit.com but get taken back to community support!!!!!

 

Can someone please tell me how to cancel this subscription which my wife has never used and does not want. This very unprofessional from Fitbit - as a global company you should make it easier to either subscribe or cancel Fitbit Premium.

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‎02-27-2021 09:23

‎02-27-2021 09:23

From a Moderator: "you need to do the following procedure to cancel your Fitbit Premium subscription: 

 

  1. In the Fitbit app, tap the Today tab  
     

     > your profile picture.

  2. Scroll down and tap Manage Subscriptions. Your active subscriptions open in your phone’s app store.
  3. Tap your Fitbit Premium subscription > Cancel Subscription. Note that you won't see this option if you already canceled your subscription. Your subscription expires at the end of your current monthly or yearly subscription term.

Once you're redirected to Google Play please make sure to follow this procedure to cancel the subscription on Google Play. 

 

Keep in mind that Fitbit subscriptions are non-refundable. However you could always contact Google Play, sometimes they provide refunds. "

Stepping in the U.S.A. since September 2013. Android 14

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