Cancel Premium Subscription

[KenandEllie]

I have been speaking with customer service for 2 days online and on the phone and no one can cancel my subscription. I am not able to cancel it because I don't see any current subscriptions in Google Play. I have tried everything I can think of, but I know in June of next year I will be charged again for something I no longer want. Right now I am disputing this with Paypal. Has anyone else had a hard time canceling their subscription? Please don't tell me to go through Google Play or FitBit to cancel because I have tried. There are no subscriptions there. I have gone through every email account I have and there are no subscriptions. Ever since Google took over it has been a mess. Thanks for reading,  I am so frustrated with all this.

[LZeeW]

@KenandEllie   Have you migrated to a Google Account?  If so, have you tried the link in this pinned thread?  Please read the entire thread and see if anything else applies. 

[KenandEllie]

Thanks for responding. Yes, I have done all of that. I even turned everything off and back on and uninstalled and reinstalled Fitbit app, but nothing shows where I have a subscription. Fitbit/Google is really not helpful, telling me I have to cancel on my end that they see I have a subscription but I see nothing on my end. Now I really need this issue resolved since my Charge 5 suddenly stopped working. Is it true that Fitbit/Google cannot cancel a subscription on their end? This is all so frustrating.

[ehm1217]

I am having the exact same problem. My Fitbit/Google premium subscription is active but there is no record of it anywhere. This kind of nonsense that Google has injected since taking over Fitbit is exactly why I'm moving on to another service. Guess if it renews at some point I'll be disputing the charge.