For months I've been getting emails about my cancelled subscription and if I wanted to renew that membership. I cancelled on Google Play and also cancelled online. (www.fitbit.com)
Today I got a charge from Fitbit and I checked my subscription status on the app, Google Play, and www.fitbit.com. It said that there was no subscription, that it is not available, and that the are no subscriptions available.
I checked my bank account and seen the charge and contacted support on this app online through the live chat. So if you are having the same issue as me with this or are unaware that it has renewed then I would recommend contacting support.
They had to cancel my subscription for me and the purchase of Fitbit premium is non-refundable even though I cancelled it and did not leave on auto renew. It was resolved and if your statements say DRI or the name in full it's DigitalRiver and it is Fitbit's billing. Hopefully this helps and speed up the process of cancelling and I would actually recommend if you used the app or the website to cancel. To just make sure it's cancelled by contacting support so you do not have reoccurring charges that you did not authorize.
Once you end the chat with them it gives you the option to save the chat thread, and I recommend that you do this also keep it for your record.
Moderator edit: format.
