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Cancelled premium but still showing on the app

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‎04-05-2021 14:00

‎04-05-2021 14:00

Hi, I have cancelled my premium subscription last month and it was going to finish on 4th April 2021. However, it is now 5th April and is still showing that I have premium on my app. I have tried logging out and restarting my phone and is still there. Can anyone please help? I don't want to get charged. Some of the functionalities that premium should have does not work anyway. 

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‎04-05-2021 14:55

‎04-05-2021 14:55

From a Moderator: "you need to do the following procedure to cancel your Fitbit Premium subscription: 

 

  1. In the Fitbit app, tap the Today tab  
     

     > your profile picture.

  2. Scroll down and tap Manage Subscriptions. Your active subscriptions open in your phone’s app store.
  3. Tap your Fitbit Premium subscription > Cancel Subscription. Note that you won't see this option if you already canceled your subscription. Your subscription expires at the end of your current monthly or yearly subscription term.

Once you're redirected to Google Play please make sure to follow this procedure to cancel the subscription on Google Play. 

 

Keep in mind that Fitbit subscriptions are non-refundable. However you could always contact Google Play, sometimes they provide refunds. "

Stepping in the U.S.A. since September 2013. Android 14

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