Cancelling Fitbit Premium

[Runner1058]

I am ready to scream. I have cancelled Fitbit premium via the app but each month £7.99 is being taken. There is no one to email. I want a refund but there is no one to communicate with. The premium is registered in my wife’s name as I bought her the Fitbit as a present but the money is taken from my account. As I say I have cancelled the premium subscription via the app so please don’t tell me do that again.

[Odyssey13]

https://myhelp.fitbit.com/s/support?language=en_US

UK: call 0800 069 8505

[Runner1058]

Thank you

[Hjgdbvcas]

My husband bought me a Fitbit in 2020 and now all the sudden his card is being charged for a monthly premium subscription. I did not sign up for it, the email address attached to it was not.the current email I have on my fitbit account, but one I used years ago with another fitbit. Customer service absolutely no help, telling me I have to go cancel it through the app. I'm not going to cancel something I never signed up for plus when I try to get in the app under the old email, it says not recognized or password is wrong. I hit forgot password twice, no email sent even though that's the response I got. Tried to get help through support chat and I was told someone would be emailing me. No email received yet. 

[Hjgdbvcas]

Update on my situation. I received email that subscription was cancelled but no mention of refunding the 2 bogus charges. We will wait until next week then if no credit is given we will dispute the charge through the card carrier. By the way, I have owned 4 different fitbits over  the last 9 years or so and have never had an issue until now so think it must be some kind of changes in the company in the past year.

[Runner1058]

I have spoken to an advisor. I was told 2 email addresses were registered for the same device so they take 2 payments. I bought the device as a gift using my email address and then registered it in my wife’s name. There was no active Fitbit account under my name as I never used the device or the premium service. Even if I had known they had created an account I would not have been able to cancel it as there was no account for me to access.
I was told a refund is ‘not possible’. I have registered a complaint and am waiting for a reply.
I have instructed my bank the transactions are fraudulent and asked they are disputed.

I have previously bought 4 Fitbit devices for members of my family. I will not buy anymore. I have left a negative Trustpilot review but it is a drop in the ocean of thousands of other negative reviews about this company.

Sent from my iPhone

[YojanaFitbit]

@Runner1058 Thanks for sharing your feedback. We‘re taking your comments and sentiments in regards to our products and services into consideration.

I really appreciate all the steps you've tried to fix this issue with your Fitbit Premium. I've updated your case with the information you've provided, our team will be getting back to you shortly.  They will be more than glad to keep assisting you with this.

Thank you for your understanding and for sharing your feedback with us.

[Runner1058]

Who is @Vincent58? Have you changed my username again?

Sent from my iPhone

[YojanaFitbit]

@Runner1058 Thank you for getting back to me. I apologize for the typo. Your username is still the same.

See you around.