Cannot access Premium content

[Worcestersauce3]

For the last 3 days I've been unable to access exercises, meditations etc., I keep getting the message Fitbit has stopped.  Anyone else?

Moderator Edit: Clarified subject and updated label

[LizzyFitbit · Accepted solution]

Hi there, @Worcestersauce3.

Thanks for bringing this to our attention. This is odd as the Premium content should be available as long as your subscription is active. Given this situation, let's try the following steps:

1. Log out from your account and force quit the Fitbit app
2. Reboot your phone
3. Open the Fitbit app and log back into your account. Make sure you enter the correct credentials
4. Tap the Coach tab and try accessing one of the workouts or meditation sessions

If by any chance the issue persists, take a screenshot of the error message and attach it to your reply so we can investigate.

[Worcestersauce3]

Thank you. I have already done as you suggested, it's taken 3 attempts but
everything seems ok now. Obviously a glitch in the system somewhere.
Thank you.


Alison Bates

[LizzyFitbit]

@Worcestersauce3 It's good to see you again.

You're welcome! I'm glad the steps worked for you and thanks for the update. I hope you can enjoy the experience with Premium and so you know, let me recommend this article which provides you with more information to get the most out of your subscription. Have a great weekend ahead!