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Cannot cancel my Premium subscription

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‎03-01-2023 16:49 - last edited on ‎03-06-2023 09:28 by Fitbit Moderator

‎03-01-2023 16:49 - last edited on ‎03-06-2023 09:28 by Fitbit Moderator

I can not go into my subscription to cancel the premium subscription. In my phone, I only see my google one subscription in the fibit app but not the premium subscription. But if I login the fitbit homepage, the account information failed to load. There is only an onging circle in the middel of screen running forever.  I already paid this month but I do not want to pay for the next month. Need help

 

Moderator Edit: Clarified subject and updated label

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4 REPLIES 4

‎03-01-2023 16:54

‎03-01-2023 16:54

From a Moderator: "you need to do the following procedure to cancel your Fitbit Premium subscription: 

 

  1. In the Fitbit app, tap the Today tab  
     

     > your profile picture.

  2. Scroll down and tap Manage Subscriptions. Your active subscriptions open in your phone’s app store.
  3. Tap your Fitbit Premium subscription > Cancel Subscription. Note that you won't see this option if you already canceled your subscription. Your subscription expires at the end of your current monthly or yearly subscription term.

Once you're redirected to Google Play please make sure to follow this procedure to cancel the subscription on Google Play. 

 

Keep in mind that Fitbit subscriptions are non-refundable. However you could always contact Google Play, sometimes they provide refunds. "

Stepping in the U.S.A. since September 2013. Android 14

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‎03-04-2023 18:55 - edited ‎03-04-2023 19:02

In response to Odyssey13

‎03-04-2023 18:55 - edited ‎03-04-2023 19:02

Same here. 

 

I got a 6-month free trial from a purchase on fitbit.com.

 

However, the website no longer works and it displays an error as below: (e.g. https://www.fitbit.com/global/zz/account/subscriptions)

An Error Has Occurred.

Don't see a subscription you are looking for? Be sure to log in with the same Fitbit account that was used to purchase your subscription. You will only be able to view and manage your subscription using this account. If you paired your device with a different Fitbit account, you will not be able to view or manage your subscription using that account. If you have questions or need help managing your subscription, please visit https://help.fitbit.com

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‎03-04-2023 19:26

In response to Odyssey13

‎03-04-2023 19:26

@honmanlee I contacted fitbit support to cancel mine.

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‎03-08-2023 10:48

‎03-08-2023 10:48

I couldn’t cancel mine either, chatted with customer support and they cancelled it for me. Super annoying. Removing features AND making it hard to cancel. Pretty shady

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