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Charged for Fitbit Premium, but premium contents not availble in app.

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‎04-29-2021 03:50

‎04-29-2021 03:50

I restared my FItBit premium subscription last month in Google Play, and was charged again today.
But still, the premium contents are not available in the app.
I only find the "Try FitBit Premium" link under my profile, and if I click that I'm forwared to start a new subscription.

How do I link my existing FitBit Premium subscription, that I already have been charged for twice, to my current FitBit Account when the update subscriptions link is not available?

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2 REPLIES 2

‎04-29-2021 07:41

‎04-29-2021 07:41

Hi @Nibble - I suggest you contact Fitbit Support. They can help straighten this out. 

Best Answer

‎06-05-2021 00:50

In response to SunsetRunner

‎06-05-2021 00:50

Wasted 2 months on Fitbit premium subscription without any access to premium content.

Fitbit send me to Google, and Google send me to Fitbit. Fitbit got the money, and the only solution is to forget about the money I lost, delete my current paused subscription in my google account, then apply for a new subscription from the Fitbit app.

Well, that won't happen! Never ever will I or anyone in my family subscribe to anything even related to Fitbit ever again. I'm going to switch to Polar. Sad because I like the Fitbit products. 

Best Answer