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Charged for Premium with no subscription

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‎06-19-2024 18:11 - last edited on ‎11-21-2024 05:01 by Fitbit Moderator

‎06-19-2024 18:11 - last edited on ‎11-21-2024 05:01 by Fitbit Moderator

I’ve been charged $9.99 for Fitbit Premium 3 times (Apr, May, & Jun) with no active subscription.  Everything I have confirms I cancelled my subscription on March 24th.  How do I get my money back?


Moderator Edit: Updated label

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‎06-21-2024 04:06

‎06-21-2024 04:06

@HLBurns Hello, you can try to reach out to Fitbit Customer Support, but they are pretty adamant that they do not refunds. If that doesn't work, I would file a dispute with your credit card company. 

Heather | Community Council | Eastern Shore, AL
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