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Charged for premium free trial

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‎01-01-2021 12:58

‎01-01-2021 12:58

Hello

I have subscribed to a 90 day free trial of premium however I have been charged straight away

I have not had a free trial before and I noticed I was offered a free trial

Please could you help

thanks

 

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4 REPLIES 4

‎01-01-2021 16:10

‎01-01-2021 16:10

This happened to me too!!

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‎01-01-2021 18:37

‎01-01-2021 18:37

I was just looking through the forum before deciding to add Premium, I think i'll wait as this problem seems to have been ongoing since at least June. I hope you get it sorted soon.

Best Answer

‎01-04-2021 20:51

In response to GoddessMagic

‎01-04-2021 20:51

@Rach420 @Klecourtois Please contact Fitbit Support. I had the same problem with my daughter and the support refunded the cost.

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0 Votes

‎01-05-2021 12:53

‎01-05-2021 12:53

I have had the same experience today. 90 day trial and £79.99 taken almost immediately.  Support is unavailable.  It is annoying, as a free trial should be just that.  Obviously someone is there to take your money within a few seconds but for some reason they are not so swift when it comes to rectifying the mistake.  Am I that surprised?  Probably not.  I will try again tomorrow. 

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