help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charged for the Fitbit Premium

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-17-2020 01:24 - last edited on ‎09-18-2020 11:03 by Fitbit Moderator

‎09-17-2020 01:24 - last edited on ‎09-18-2020 11:03 by Fitbit Moderator

I added my new fitbit device to the app. It prompted me to take the fitbit premium subscription during setup and clearly mentioned "free 90 days trial". When I took that, it deducted 7.99 pounds from my bank account!

I want my money back. You are cheating with your own customers! I'm never going to trust fitbit again.
 
Moderator Edit: Clarified subject
Best Answer
Labels:
0 Votes
1 REPLY 1

‎09-18-2020 11:05

‎09-18-2020 11:05

@Paramsinghvc A warm welcome to the Fitbit Community. Thanks for getting in touch about this. 

 

Sorry to hear that you were charged for the 90 day free trial. I've shared your post with our Support team and they mentioned that you already have a case with them please continue the communication through email, they'll be happy to assist. 

 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes