Charged for the Free Trial

[Shaznann]

I signed up for the free 90 day Premium trial but have been charged £7.99 for the first month? 

Moderator Edit: Formatting and label 

[SilviaFitbit]

@Shaznann A warm welcome to the Fitbit Community. Thanks for getting in touch about this. 

Anyone new to Fitbit Premium can get a 90-day free trial of this paid subscription. If you subscribed to any free trial before, this could be the reason why you were charged, learn more about it by checking this article.

Looking forward to hearing back from you. I'll be around if you have any additional questions. 

[Spiegelb2]

I feel like the first 3 months of Fitbit premium should be available to ALL new purchases of Fitbit.  Very disappointed.  I hesitantly purchased this 2nd FB because the old one had no warranty available (even for purchase)....I also felt “cheated” because this information on “no  free premium trial” was never presented to me when shopping for it.     FB should be upfront with this information rather than hiding it till you’ve purchased and committed.

[SilviaFitbit]

@Spiegelb2 Welcome to the Fitbit Community. Thank you for sharing your feedback about Fitbit Premium trial. 

Your comments are appreciated, we're always striving to improve our services offered. The best place to make your voice heard is our Feature Suggestion Board, those ideas are reviewed by our team and the status will change depending on Fitbit plans. 

Hope to see your idea on the board. Have a great week.