Did not receive my wellness report

[CPN41]

How do I get my personal health report? I clicked on the link and it said it would be emailed to me but I never received it. Does anyone know?  It was said to be included with Fitbit premium membership 

Moderator Edit: Clarified subject

[JohnnyRow]

Mine came to my email fairly quickly as a PDF attachment.  I suggest just give it another try to see if will come then.

I was quite impressed with the report.

[Colinm39]

@CPN41Do you have at least 30 days of data?.

[Colinm39]

@CPN41Apologies, I was looking at your Community date but noticed from your Fitbit profile you would definitely have enough data to generate the report, and should receive the report.

[CPN41]

There’s nothing for me to click on to request it again. Where do I go to request it again? I have reached out to Fitbit team and they seem not to have a clue of what I am talking about.

Christina Potwin Nelson
(928)-234-3667
37604 Waverly Avenue
Zephyrhills, Fl 33541

[CPN41]

I haven’t received the report and there isn’t any link for me to click on to request the report again. Quite frustrating.

Moderator edit: personal info removed

[JohnnyRow · Accepted solution]

You get to it via 'Discover' tab at bottom left of 'Today' page.  Then click on 'Health & Fitness Stats' at the top.  'Wellness Reports' is within 'Health & Fitness Stats'.  First I think have to click on 'Preview Report' to get the 'Request My Report' button.  After requesting it, I think it tells the email address it will come to.  Make sure look at that email as, at least I know I do, have several email accounts.

[Colinm39]

There has been a subtle change for me.. App 3.10.1 Android.

When I request the Wellness Report a message come into the App Notifications. "Your Wellness report is ready! Check it out"

I have to open that, and  either download the PDF or Share, in my case, my email and then I receive the report..

Prior to that it emailed directly.

[Colinm39]

@CPN41How did you go after @JohnnyRow  post and now mine with the changes affecting me.. ?

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@CPN41 wrote:

I haven’t received the report and there isn’t any link for me to click on to request the report again. Quite frustrating.

Moderator edit: personal info removed

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[JohnnyRow]

Good catch @Colinm39 .  I just tried that, saying download PDF file, but, it if even did download, I have no idea where to.

I'm reporting that and trying to get  more information.

ETA: I chose the 'Share' selection rather than 'Download' and it gave me email choice;  I emailed to myself and got it okay as PDF attachment.

[Colinm39]

@JohnnyRow I tried the pdf and lost it as well.. So I ignore that and just tap share from the App notifications and that works multiple times for the same pdf. 

 

[CPN41]

Thank you so much. I did what you suggested. I’m not able to see where I’m able to find any email addresses are on file. 

[Colinm39]

@CPN41This works for me... Create your report and go through the App process.. No ten minutes wait.. Immediate.

• Create the report
• Tap Notifications
• Tap the Wellness Message
• Tap share
• Select the method of sending...

PDF doesn't work if I click that... Just goes off into the ether......

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@CPN41 wrote:

Thank you so much. I did what you suggested. I’m not able to see where I’m able to find any email addresses are on file. 

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[Henry1953]

I do not have a "Discover" tab on my "Today" page.  Have things changed since this advice was given?