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Difficulties to activate Fitbit Premium

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‎04-12-2022 13:53 - last edited on ‎04-20-2022 17:31 by Fitbit Moderator

‎04-12-2022 13:53 - last edited on ‎04-20-2022 17:31 by Fitbit Moderator

I received I free 6 month upgrade to premium due to purchasing a sense. I received an email to upgrade and when I click on link to upgrade it just says Google play not available.  It also says this if I try to upgrade through the App

 

Moderator edit: added label

Moderator edit: updated subject for clarity

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‎04-19-2022 21:00

‎04-19-2022 21:00

@Jojogun the best you can do is contact customer service 🙂

Fitbit user since September 2019
Sense2 Sense, Charge3, Android, Windows
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‎04-20-2022 17:25

‎04-20-2022 17:25

Welcome to the Fitbit Community, @Jojogun.

 

I'm sorry to hear about the difficulties you experienced. Thank you for the information provided.

 

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

Have a nice day.

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