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Display only shows No Versa

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‎04-26-2023 22:31 - last edited on ‎04-27-2023 09:42 by Fitbit Moderator

‎04-26-2023 22:31 - last edited on ‎04-27-2023 09:42 by Fitbit Moderator

I have been trying to get help with this for SO LONG I'm ready to throw the Versa 3 in the bin and get something else.  

Every screen has NO VERSA, turning the watch off DOES NOT WORK, when I turn it on again, it's the same.  Help via email from the Fitbit support DID NOT HELP.  

So what now.... is there a store at the Gold Coast I can take it to?  Can SOMEONE help me please? 

PS I put subscription on the label because nothing is relevant - no surprise for me, of course there's no "HELP" Label

 

 

Mod Edit: Clarified subject

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‎04-27-2023 09:19

‎04-27-2023 09:19

"Every screen has NO VERSA" 

Do you really mean "NO VERSA" is displayed on every screen of your Versa 3?

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎04-27-2023 10:44 - last edited on ‎05-27-2024 12:02 by Fitbit Moderator

In response to JohnnyRow

‎04-27-2023 10:44 - last edited on ‎05-27-2024 12:02 by Fitbit Moderator

Hi @SandyJoy66 a warm welcome to the community, and thanks @JohnnyRow for your interesting in the case.

I want to inform you that I have checked our records, and I appreciate your effort in reaching out to our Support Team before posting. In this case, since the resolution was not efficient for you, I will request a new case with our specialist team to provide you with a suitable resolution. Please keep an eye on your mailbox as you will receive an email shortly.

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