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How to restore a Premium Subscription?

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‎04-25-2023 05:48 - last edited on ‎04-27-2023 09:06 by Fitbit Moderator

‎04-25-2023 05:48 - last edited on ‎04-27-2023 09:06 by Fitbit Moderator

I canceled my subscription in error. Now I can't seem to find a way to add my credit card and restart my subscription. Also Can't find any info in google. Sorry Im not very technical!

 

Any help would be wonderful. I have an android phone.

 

 

 

Mod Edit: Clarified subject

 

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‎04-27-2023 09:04 - last edited on ‎05-27-2024 12:03 by Fitbit Moderator

‎04-27-2023 09:04 - last edited on ‎05-27-2024 12:03 by Fitbit Moderator

Hi @SunsetRunner, a warm welcome to the community. 

I recommend to check if the subscription is still active on your Fitbit app, please follow the next steps: 

  1. In the Fitbit app, tap the Today tab > your profile picture.
  2. Scroll down and tap Account Settings >Manage Subscriptions. Your active subscriptions open in your phone’s app store.
  3. Tap your Fitbit Premium subscription > Cancel Subscription. Note that you won't see this option if you already canceled your subscription. Your subscription expires at the end of your current monthly or yearly subscription term.

If it is not active an you need to restore your subscription purchase please do this: 

  1. In the Fitbit app, tap the Today tab > your profile picture.
  2. Scroll down and tap Account Settings > Restore Your Purchases > OK.
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