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Error message when buying 90 day trial

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‎03-26-2020 07:21 - last edited on ‎04-09-2020 15:01 by Fitbit Moderator

‎03-26-2020 07:21 - last edited on ‎04-09-2020 15:01 by Fitbit Moderator

When trying to "Start Your 90-Day Free Trial" in the Fitbit app, I receive an error that reads:

Error

The item you were attempting to purchase could not be found.

 

I am in the premium section of the app. I chose the regular $9.99 a month payment option for after the trial. However, when I click to move forward I receive the above error.

 

Moderator edit: Updated subject for clarity

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3 REPLIES 3

‎04-09-2020 15:05

‎04-09-2020 15:05

@Mr.Hamer Welcome to the Community. Sorry for the delayed reply. 

 

Thanks for the details mentioned. I've shared your post with our Support team and they've mentioned you already have a resolved case with them. 

 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎08-06-2020 03:35

‎08-06-2020 03:35

What is the solution? I continue to have this issue.

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‎08-06-2020 11:11

In response to cc67

‎08-06-2020 11:11

@cc67 A warm welcome to the Fitbit Community. Thanks for getting in touch about this. 

 

Please try the following troubleshooting: 

 

- Force quit the Fitbit app
- Open the Fitbit app again 
- Select the Premium tab at the bottom of the Today dashboard
- Try redeeming the 90-day trial again

 

I'll be around if you have any additional questions.

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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