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Feedback about cancelling Fitbit Premium

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‎04-18-2023 06:00 - last edited on ‎04-18-2023 16:20 by Fitbit Moderator

‎04-18-2023 06:00 - last edited on ‎04-18-2023 16:20 by Fitbit Moderator

I too would like to complain about fitbit and thier renewal process.     They gave me a free subscription to premium due to a product recall.    I do not use premium and am happy with the free services.   They gave me notice after they renewed the subscription.  I contacted them 7 hours after they renewed and told them I did not want it.  We went round and round and they said a supervisor would call me.   No call, just an email saying please contact them if I have issues, have a nice day and there is nothing they can do.   

 

I am now trying to get my credit card company involved to not pay Fitbit.   Fitbit should be ashamed of this type of service.    After having 4 fitbits myself, two for my wife and 2 for each of my kids, there is little chance of me purchasing anything from Fitbit again.

 

Moderator Edit: Clarified subject and updated label

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‎04-18-2023 16:28

‎04-18-2023 16:28

Hi there, @sg83125.

 

Thanks for the detailed information and your efforts in contacting us. I totally understand your point of view, and I apologize for the inconveneince experienced with this situation. I've requested a new case on your behalf so our Support team can look into this and provide you with more information. You'll receive an email shortly, keep an eye on your inbox.

 

Your feedback is truly appreciated and rest assured we'll keep working to improve our services.

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