Feedback about customer support and Fitbit products

[BeastiansRawr]

My first Fitbit was the Charge 3 (2017)! That one was great, but its strap broke and I lost it. Every replacement device and experience since has been so offputting: Charge 4, Versa 2, Versa 3, etc. I've had them all. Also, don't even bother buying the extended warranty, your device isn't even going to last that long. The devices are not durable. They can't track swimming, if you sweat a lot you might as well have tossed it in a pool because that'll damage them. I've even had devices that were working just fine when I went to sleep, but I guess I'm a crazy sleeper because they were broken by the time I woke up. 

Customer service makes you go through the exact troubleshooting steps you'll find online. Then, if your device is eligible for warranty replacement, which trust me it will be, they make you mail it back to them first (which takes about a week), and once they have it then they'll send you a replacement (which takes about another week).  Everything about owning a Fitbit has been awful. If it weren't for my friends and the challenges I would've given up long ago. 

Moderator Edit: Clarified subject and word choice

[YojanaFitbit]

Hi there @BeastiansRawr. We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. Then, if the tracker is deemed defective we review eligibility using the one year warranty option.

Additionally, our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy is set into providing as much coverage as we can.

I understand that the outcome of your case with our Support Team is not fulfilling your expectations, but keep in mind that every case is completely different from the other's, thanks for taking the time to share your experiences and feedback. If you have any questions about the resolution of your case, please get back in touch with them so they can check what is the next step for you.

Thank you for your understanding.