Fitbit Not Crediting Apple Pay Purchased Annual Subscription

[FBBren]

I purchased a years Premium subscription and after a month FitBit has not credited my account.  Navigating this issue via email with their "customer service" is absurd.   

Anyone else experience this issue?  

I am ready to give up on FitBit. 

Moderator Edit: Clarified subject

[Odyssey13]

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

[FBBren]

This has been going on for quite a while.  It's obvious that the offshore team is following a step by step list and doing it via email.  One screenshot at a time.  It is now five days since the last communication.  

This conversation has been going on for weeks now.

What happens to the month of the year of premium that has now passed that I have already paid for?

This is not a good example of customer service.

[SilviaFitbit]

@Odyssey13 Thank you for your input. 

@FBBren Hi there. Thanks for the detailed information shared. 

I see where your disappointment is coming from. Your feedback and comments are appreciated, we're always striving to improve our services offered. I was able to see that your case has been escalated to the correct department, someone will get back to you as soon as possible. As mentioned by @Odyssey13 due to the high volume contacts, the wait times could be longer than usual. 

Thank you for your understanding and patience. See you around. 

[FBBren]

Still nothing from Fitbit.  What a joke. 

[SilviaFitbit]

@FBBren Thank you for getting back. 

I understand how you feel about this. There has been a delay on their behalf due to the high volume contacts, be sure that our team will get back to you with a solution to what you've been experiencing. Once again, your understanding and patience is truly appreciated. 

See you around. 

[LucianReign]

And again, with regards to @FBBren  question about Fitbit making their Premium subscribers whole for the time we've lost on our subscription?  I've been without my Annual Premium subscription for a week now...I pray to god this doesn't continue on for a month+.  I have emailed the Fitbit person who contacted me about my Premium issue multiple times and sent them screenshots of my credit card statement and My Subscriptions through fitbit.com showing I have an Active Premium membership until 4/7/22; and I still have not gotten a response and my subscription is still not working.  I get Fitbit may be short staffed but as a paying customer I and others dealing with this issue should not be out of money we paid because Fitbit can't get it's act together and correct an issue that apparently has been ongoing for many months.  Customers should either be prorated a monetary refund for the amount of time the service has not been working or have their expiration date extended the number of days we've been without the Premium service.