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Fitbit Premium Workouts not loading

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‎01-03-2021 22:59 - last edited on ‎01-08-2021 12:40 by Fitbit Moderator

‎01-03-2021 22:59 - last edited on ‎01-08-2021 12:40 by Fitbit Moderator

The workouts freeze or I cannot start them at all. Very disappointing, second time this happened in 2 months

 

Moderator Edit: Clarified subject

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‎01-08-2021 12:52 - last edited on ‎10-03-2025 06:09 by Fitbit Moderator

‎01-08-2021 12:52 - last edited on ‎10-03-2025 06:09 by Fitbit Moderator

@AEK20 Hi there. Thanks for the details mentioned. 

I see where your disappointment is coming from. Please double check that your Fitbit app is always up-to-date and check that your phone operating system is compatible with the Fitbit app: 

  • Apple iOS 12.2 or higher
  • Android OS 7.0 or higher
  • Windows 10 version 1607.0 or higher

Please reply to the following questions if you experience the same again: Is this happening with an workout in specific? Which phone model do you have? 

Let me know how it goes. Looking forward to hearing back from you. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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