Fitbit Premium annual subscription not activating

[rxbill]

My annual subscription for Fitbit premium was renewed on 7/5 through apple on my iphone.   Says next billing is 7/5/2022.  If I click on premium on my app or any of the premium functions, it wants me to subscribe to something I have already paid for.  I would like to figure out how to fix or give me a full refund.

Moderator Edit: Clarified subject

[SilviaFitbit]

@rxbill Welcome to the Fitbit Community. Thanks for the detailed information shared. 

I see where your disappointment is coming from. Let's try restoring your purchases by doing the following: 

1. In the Fitbit app, tap the Today tab  your profile picture
2. Scroll down and tap Restore Purchases   OK.

Hope this helps. 

[rxbill]

I tried this to no avail.  It says all purchases restored but premium still doesn't work, and when I click on subscribe for premium it says I have an active subscription and nothing due till next july.  Trying to work with support now and still waiting for a resolution.  This quit working after my free premium time expired after purchasing my Sense.

[SilviaFitbit]

@rxbill Thank you for getting back. I appreciate the steps performed. 

Since our Support team is already helping you out, please continue the communication with them, this to avoid any confusion. 

Have a good rest of the week.