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How to cancel my Fitbit Subscription?

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‎01-07-2021 16:21 - last edited on ‎07-07-2021 16:08 by Fitbit Moderator

‎01-07-2021 16:21 - last edited on ‎07-07-2021 16:08 by Fitbit Moderator

I can't cancel my premium subscription. When it says manage subscription Fitbit does not show up! How can I cancel this? I'm on an android Samsung note 11 phone. Thanks in advance ☺ 

 

Moderator Edit: Clarified subject

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‎01-07-2021 23:29

‎01-07-2021 23:29

try here

Author | ch, passion for improvement.

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‎07-04-2021 04:10

‎07-04-2021 04:10

Hi,

Same problem. I just live chatted Fitbit and it seems I have to do that again before the expiry date of the free trial to cancel. I didn’t know the date as the trial was automatic on preorder of a device so they could tell me that too. 
Hope it helps.😀

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‎07-07-2021 16:12 - last edited on ‎12-04-2025 05:57 by Fitbit Moderator

In response to Lollywally

‎07-07-2021 16:12 - last edited on ‎12-04-2025 05:57 by Fitbit Moderator

@Lollywally Welcome to the Fitbit Community. Thank you for taking the time to share this. 

Just wanted to share that Fitbit Premium subscriptions should be cancelled on the store where it was purchased from. For additional instructions, check out this article What should I know about Fitbit Premium? 

Have a good rest of the week. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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