Fitbit Premium (automatically renewing) feedback

[MadisonBray]

Do NOT fall for the 'free trails' or discounted premium subscriptions when first purchasing Fitbit.  I signed up for $25 when I first bought my fit bit, which has since broken TWICE.  I thought it would be good to see what it was all about. I went the entire year and didn't use it once.  Forgot all about it.  Then I see a Fitbit Premium charge hit my credit card for $118; I called to cancel the subscription as soon as I saw the charge.  This is paying for an entire year of a service I will not used.  The person on the phone helped me cancel it, and did not mention there wouldn't be a refund.  I waited patiently for the standard 7-10 business days to see the refund hit my card.  No dice.  I called today to see how things were progressing, only to be told there are no refunds for a subscription to Fitbit Premium?!  How is that possible? I paid for something I didn't use.  The previous tech support person helped me cancel it no problem, not once mentioning I was locked in for the year and might as well use it.  Now, no refund?!  I have been unemployed for 18 months thanks to COVID and cannot afford to waste a single cent right now.  Fitbit is a multi-million dollar company who refuses to refund people for a service they cannot afford and won't use?  This was within days of the 'automatic renewal' that I called to cancel.  A reminder notice was not sent, no warning, no email reminder, nothing.  Just silently steal my money in the middle of an economic meltdown and disappear into the night.  Absolutely unacceptable.  I will NEVER purchase another Fitbit again.  A company who who does not understand the value of customer service in today's society is completely unacceptable. Be warned now, it is not worth it, they break and the **ahem** subscriptions are useless, you'll forget all about them a d they'll charge you annually and won't refund you. 

Moderator Edit: Clarified subject

[YojanaFitbit]

Hi there, @MadisonBray. Welcome to the Community Forums. I'm sorry about the issues with your Fitbit subscription. I understand how you must be feeling. 

We‘re taking your comments and sentiments in regards to our products and services into consideration.  I've seen you reached out to our Support Team before posting here. You can check our Terms of Service in regards on how we handle subscriptions. If you have any questions about the outcome of your case, please feel free to contact our team back so they can clarify any doubt. 

Thank you for your understanding.