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Fitbit Premium cancellation

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‎08-13-2023 17:36 - last edited on ‎08-22-2023 09:05 by Fitbit Moderator

‎08-13-2023 17:36 - last edited on ‎08-22-2023 09:05 by Fitbit Moderator

After a 3-month trial for Fitbit Premlum members on the Fitbit app, $9.99 will be deducted automatically every month. After paying for 3 months, I want to cancel the subscription but cannot read the subscription list and consumption records, so I cannot cancel the subscription (in the Fitbit app and on Google Play), DIGITAL RIVER has been trying to

 

 

Moderator Edit: Clarified Subject 

Tiger Hsieh
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‎08-22-2023 09:06

‎08-22-2023 09:06

Hi there, @Tiger6003. Welcome to the Fitbit Community Forums.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

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‎08-28-2023 18:25

In response to EstuardoFitbit

‎08-28-2023 18:25

I too have had problems figuring out how to get a partial refund for a premium subscription. Similar to so many in so many complaint chains, fitbit refuses to help when the subscription is purchased through Google. Google won't give partial refunds and will send me to fitbit, who says they cannot help with their own fitbit product.

My versa 2 died 5 days after my annual subscription. Despite a long history with fitbit, I can't get to a human to appeal to. Instead I have 11.5 months of a subscription I can't use right now.

It would be proper customer service to assist, but I hold out very little.hope given the litany of complaints about this very issue. I've tried every link to all google and other links previous offer Ed when many customers complain about this ridiculous anti-customer policy, they all say it's up to fitbit to refund, while Fitbit says their premium  subscription isn't their problem. 

With this customer service, when I replace my fitness band, it won't be a fitbit. With just a tad of customer service, the plan would've been to buy another fitbit and restart my subscription.

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