Fitbit Premium features are locked

[KarenHollis]

I have used the 90 day free trial of premium and on 10 August I had a receipt from Apple for my first subscription payment. However today my Premium has stopped working and all the extras are locked! I have renewed purchases and checked that the app is up to date but it still doesn’t work. What do I do next?

Moderator Edit: Clarified subject

[SilviaFitbit]

@KarenHollis A warm welcome to the Fitbit Community. Thanks for getting in touch about this. 

I appreciate the troubleshooting tried prior to posting. I would like you to make sure you're logged into the same account that you were before when using the Free Trial. 

Also, please restore your purchases: 

1. In the Fitbit app, tap the Today tab > your profile picture.
2. Scroll down and tap Restore Purchases > OK.

Let me know how the troubleshooting goes. I'll be around if you have any additional questions. 

[KarenHollis]

Hello,

I didn’t log out of the account. It worked when I went to sleep because I used a sleep meditation but when I woke up the next morning and wanted to use a morning meditation they were all locked!

I’ve tried to restore purchases a few times and it says it’s successful but all of the meditations are still locked!

Karen

[SilviaFitbit]

@KarenHollis Thanks for getting back.

I appreciate that you mentioned the night before your feature were unlocked. In this case, I've shared your post with our Support team and someone will reply to you as soon as possible. Keep in mind that due to recent events affecting our operations, we may take a bit longer to get back to you. 

I'll be around if you have any additional questions.