Fitbit Premium hasn't activated

[ian.reid2]

I too have signed up for the 90 day trial using the app on Android using Google Play on 31/10/20 & it's still not activated on my Fitbit app. Very disappointing as looking at the number of posts here it's not something new & should have been sorted before now. I will be cancelling my account in the next couple of days if it isn't sorted as it looks like it isn't fit for purpose...

Moderator Edit: Clarified subject

[SilviaFitbit]

@ian.reid2 A warm welcome to the Fitbit Community. Thank you for getting in touch about this. 

I appreciate that you shared details about where you purchased your Fitbit Premium subscription. I see where your disappointment is coming from. 

I'll be happy to help you sort this out, I would like you to restore your purchases, to do so: 

1. In the Fitbit app, tap the Today tab   > your profile picture.
2. Scroll down and tap Restore Purchases > OK.

Let me know how it goes. 

[ian.reid2]

Thank you SilviaFitbit, I have now managed to get the Premium subscription activated

[SilviaFitbit]

@ian.reid2 Thank you for getting back. I'm glad to hear that your Fitbit Premium subscription is activated now. 

Learn more about the features you'll get in this article: What should I know about Fitbit Premium? 

Have a great week.