Fitbit Premium hasn't activated

[Anya.B]

I have activated the premium 2 days ago but it doesn't work 😡 it is activated because when I tried to buy it again I get the message that I have it 😐 what else can I do to make it work?

Moderator Edit: Clarified subject

[SilviaFitbit]

@Anya.B A warm welcome to the Fitbit Community. Thanks for getting in touch about this. 

I would like you to make sure you did this procedure to purchase your subscription: 

1. If Fitbit Premium is available in your region, you'll see a Premium tab in the Fitbit app. Tap the Premium tab.
2. Read the overview, and tap the button to get started.
3. Choose a 1-year or monthly subscription to start after your free trial, and follow the instructions to purchase.

Please double check that you're logged into the same account that you used to buy your subscription if you bought it through Fitbit.com. 

If your membership was bought through your phone's app store then restore your purchase: 

1. In the Fitbit app, tap the Today tab 

    > your profile picture.

2. Scroll down and tap Restore Purchases > OK.

Let me know how the troubleshooting goes. I'll be around if you have any additional questions. 

[klb1960]

Hi - I am piggybacking on this forum question since it's close to my issue.  I just cancelled my fitbit accounts and started all over - I was having some trouble and just decided starting over would be easier for me.  I also was/am a Premium subscriber and just paid renewal with a new pay date of 8/15/21.  This info shows under Subscriptions in the app on my phone.  However, I can't access the Premium features that I have paid for.  When I click on the Premium tab, I get the "We've extended our free trial...." message (but I already took advantage of a free trial and then bought).  Then when I click on Start My 90-Day Trial (since only choice, I thought it would take me somewhere that said - yup you already paid) - I get an "error" that says You Have Already Subscribed to This Item - which I know that.  When I follow the above instruction to Restore Purchases, I get Error restoring purchases - something went wrong. Please try again later.

So  - how do I get my premium subscription that plainly shows in my newly set up login credentials on the app to work?  Thanks.

[TLoranger]

I was having the same problem and Restore Purchases fixed it.

Thank you!

[SilviaFitbit]

@klb1960 A warm welcome to the Fitbit Community. Thanks for getting in touch about this. 

I appreciate the troubleshooting tried prior to posting. In this case, I've shared your post with our Support team and someone will contact you as soon as possible. Since you mentioned that you subscribed to Fitbit Premium but delete your account, it could be that your Premium is showing for that deleted account and not the new one. However our team will be more than happy to sort this out. 

@TLoranger Welcome to the Fitbit Community. Thanks for taking the time to share this! 

I'll be around if you have any additional questions!